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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) ProvisioningServer
B) Synchronization Server
C) Schedule Server
D) Nav360 Import Service

2. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database canonly be installed co-resident with the application server.
B) The ACCCM database can beinstalledon a dedicated server.
C) The ACCCM database can only be installed on a dedicated server.
D) The ACCCM database can be co-resident with the application server.

3. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) Database redundancy is required and the customer is using an SQL cluster in their environment.
B) ACCCM does not support co-resident install.
C) The remote serveris on a slower speed network.
D) The customer hastoomany servers and wantsto reduce hardware storage inventory.

4. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) witness_user_role
B) db_securityadmin
C) db_owner
D) db_datawriter

5. You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A) Control Panel
B) ComputerManager
C) Server Manager
D) Administrative Tools

Solutions: