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Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam
- Exam Code: 33810X
- Exam Name: Avaya Aura® Contact Center Solution Design Exam
- Updated: Nov 05, 2026 Q&As: 50 Questions and Answers
About Avaya 33810X Exam
A Avaya credential still carries serious weight with employers in 2026, and the Avaya Aura® Contact Center Solution Design is your way in. Prepare with DumpsTests and work through 50 practice questions built around the official 33810X objectives.
Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Discovery and requirements gathering
|
Answers to Common Questions About the Avaya 33810X Exam
Yes. DumpsTests offers a free PDF demo of the 33810X practice questions so you can check the quality, the format, and the difficulty level before you spend anything. After you purchase, you also receive 365 days of free updates, and if the product expires you can extend the update service at a 50% discount from your member zone.
The 33810X exam (full name: Avaya Aura® Contact Center Solution Design Exam) is a Avaya certification exam that leads to the Avaya Aura credential, positioned at the Design Specialist (ACDS) level. It validates the skills Avaya expects from professionals working with its technologies, and passing it is the key step toward getting certified. It also sits within a broader certification path that includes Avaya Aura® Core Components Support Certified Exam, Avaya Aura® Core Components Integration Exam, Avaya Aura® Core Components Implement Certified Exam.
The Avaya Aura® Contact Center Solution Design exam is organized into 1 domains. The main areas include Design and Architect Contact Center Solutions. Scroll up to the exam syllabus section on this page for the complete topic-by-topic outline.
Recommended experience with Avaya Aura Contact Center solutions and solution design principles (no formal prerequisites required)
Eligibility requirements can change, so before you register, confirm the latest criteria on the official Avaya exam page.
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Avaya Aura® Contact Center Solution Design Sample Questions:
Question #1
A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?
- A. Avaya Agent Desktop
- B. Avaya Control Manager
- C. Avaya Contact Center Orchestration Designer
- D. Avaya one-X® Agent Desktop
Correct Answer: A 🗳️
Question #2
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
- A. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
- B. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
- C. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
- D. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
Correct Answer: B 🗳️
Question #3
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
- A. Co-browse Snap-In
- B. Messaging (AAM)
- C. Multimedia Messaging
- D. Context Store Snap-In
Correct Answer: D 🗳️
Question #4
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
- A. By using Create Order
- B. By using Create Upload Order SSR
- C. By using Create Proposal SSR
- D. By using Sales Force Updates
Correct Answer: D 🗳️
Question #5
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
- A. Microsoft Lync
- B. Avaya Multimedia Messaging
- C. Presence Service
- D. Engagement Assistant
Correct Answer: C 🗳️
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