Cisco 642-241 : Unified Contact Center Enterprise Design (UCCED)

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all processing and routing of contact center calls?

A) ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
B) ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
C) ICM Logger Side A fails at the same time that ICM Logger Side B fails.
D) ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
E) ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
F) ICM Call Router Side B fails at the same time that ICM Logger Side B fails.

2. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) SRST reference
B) Media Resource Group List
C) primary Cisco Unified Communications Manager group
D) SIP trunk
E) region

3. When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?

A) The second agent will not be able to perform a secondary transfer of the call.
B) The different call leg records will be linked in the Cisco Unified Contact Center Enterprise database Termination Call Detail Variable Table.
C) The caller will not hear queue music during the transfer.
D) The second agent will not get screen pop data about the call.

4. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A) One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
B) One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
C) Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
D) Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.

5. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
B) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
C) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
D) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.

Solutions: