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Apple OS X Support Essentials 10.9 Sample Questions:

1. On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?

A) Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."
B) Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
C) Choose Show View Options from the View menu, and select the option "Show all filename extensions."
D) Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name & Extension, deselect the option "Hide extension," and click Change All.

2. Which statement best describes how Time Machine stores files from an OS X Mountain Lion computer, when backing up to a directlyconnected FireWire hard disk drive?

A) Each file is saved to the external hard disk once. Files that do not change between backups are represented by symbolic links to save space.
B) Each file is rewritten to the external hard disk during each backup.
C) Each file is saved to the external hard disk once. File changes are stored in a database on the external hard disk.
D) Each file is saved to the external hard disk once. Files that do not change between backups are represented by hard links to save space.

3. Which OS X Mountain Lion tool can help you create a strong password?

A) Password Assistant, accessible from Users & Groups preferences
B) Security Audit, accessible from Directory Utility
C) Password Checking, accessible from Parental Controls preferences
D) Password Audit, accessible from Security preferences

4. Review the screenshot, and then answer the question below.

While attempting to reinstall OS X Mountain Lion in Recovery mode, you get the error message shown above. Your Mac is physically connected to an Ethernet network. Which tool can you use to diagnose the problem further?

A) Network Preferences
B) Internet Connect
C) Network Utility
D) Network Diagnostics

5. A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

A) How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?
B) How can you select a new printer driver for a configured printer?
C) How can you ensure that previously deleted items are securely erased?
D) How can you prevent a user from installing software updates?

Solutions: