Salesforce AP-203 : Communications Cloud Accredited Professional

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
B) Add the delivery zip code customer field as a header in the pricing calculation matrix
C) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
D) Configure the tax rate in the price plan and it will be added automatically when added to the cart.

2. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use an on-demand data pull from communication cloud using REST API from servicer assurance
B) Use industry order management to inform the assurance platform as a part of the orchestration plan
C) Use platform events and GetAsset API
D) Use a Bulk API connector via middleware

3. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Assets based ordering
B) Enterprise Sales Management
C) Mobile subscription Management
D) Digital commerce

4. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Introduce customer data management system as a part of digital transformation to keep customer data up to date

5. UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A) Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
B) Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
C) Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
D) Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Solutions: