Peoplecert ITIL-4-MSF : ITIL 4 Specialist: Monitor, Support and Fulfil

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which process reviews tools are available for data analysis?

A) Event handling
B) Monitoring and event management review
C) Establishing and maintaining approaches
D) Monitoring planning

2. An organization is not currently doing problem management, and is trying to decide how to get started. What should be the FIRST step for the organization to take?

A) Define a scope for problem management that includes a wide range of product and services
B) Look at data on backlogs and links with incidents and changes
C) Define detailed workflows and activities for the problem management
D) Identify some problems in critical services and try to resolve them

3. A service desk agent has recently been promoted to service desk manager. Which of the following will now be their new responsibility as a service desk manager?

A) Ensuring a great user experience and high user satisfaction
B) Reviewing and continually improving the service desk practice
C) Participate in activities of other practices as required by the service value stream
D) Cooperate with team members in the context of service value streams

4. Which third party contribution to problem management should NOT be documented in a problem model?

A) How the third party helps to investigate specific types of problem
B) How the third party identifies and logs problems
C) How the third party documents workarounds for problems
D) How the third party helps to develop the problem management practice

5. A service provider wants to separate records for problems under investigation and for known errors. Which software tools will help to achieve this?

A) Knowledge management loots
B) Workflow management and collaboration tools
C) Monitoring and event management tools
D) Service configuration management tools

Solutions: