EXIN ITILFNDv4 : ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What should be considered as part of the 'partners and suppliers' dimension?

A) The information created, managed and used in the course of service provision and consumption
B) The level of integration and formality involved in the relationships between organizations
C) The required skills and competencies of teams and individual members of the organization
D) The activities, workflows, controls and procedures needed to achieve the agreed objectives

2. Which practice recommends the use of event-based surveys to gather feedback from customers?

A) Service request management
B) Problem management
C) Change enablement
D) Service level management

3. Which practice is responsible for moving new or changed components to live or other environments?

A) Supplier management
B) Release management
C) Change enablement
D) Deployment management

4. Which dimension considers the application of artificial intelligence to service management?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

5. Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?

A) Think and work holistically
B) Focus on value
C) Optimize and automate
D) Start where you are

Solutions: