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EXIN ITSM20F.EN : IT Service Management Foundation based on ISO/IEC 20000
- Exam Code: ITSM20F.EN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000
- Updated: Oct 31, 2026 Q&As: 135 Questions and Answers
About EXIN ITSM20F.EN Exam
Who compiles the material matters. The EXIN IT Service Management Foundation based on ISO/IEC 20000 questions on DumpsTests are prepared by IT professionals with years of familiarity with the exam and its testing environment.
EXIN ITSM20F.EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operation of the Service Management System | - Service Lifecycle Activities
|
| Topic 2: Performance Evaluation and Improvement | - Monitoring and Enhancement
|
| Topic 3: Introduction to IT Service Management | - Fundamental Concepts
|
| Topic 4: Relationship and Supply Processes | - Managing Stakeholders and Suppliers
|
| Topic 5: Resolution and Control Processes | - Service Assurance
|
| Topic 6: Service Management System | - SMS Requirements
|
Common EXIN IT Service Management Foundation based on ISO/IEC 20000 Questions from Candidates
ITSM20F.EN is passed with 65%, and the official exam fee is $199 USD. Fixing these numbers early helps you set a measurable practice target.
The ITSM20F.EN exam contains 40 questions to complete in 60 minutes minutes. Rehearsing under the same limit on the DumpsTests engine turns pacing into a trained habit.
Choose the version of EXIN IT Service Management Foundation based on ISO/IEC 20000 you want, one, two, or all three, add it to the cart, and complete payment through the secure Credit Card checkout. The download link then arrives by email within about a minute, so your study starts without wasted time.
The package includes 135 practice questions for the ITSM20F.EN exam. The count is set through analysis of a large volume of data, so the set matches the scope of the real test without padding.
- Resolution and Control Processes ()
- Relationship and Supply Processes ()
- Operation of the Service Management System ()
Divide your time according to each topic's weight.
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No formal prerequisites. Basic knowledge of IT services and business processes is recommended.
EXIN IT Service Management Foundation based on ISO/IEC 20000 Sample Questions:
Question #1
What is a Configuration Baseline?
- A. A configuration audit report
- B. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
- C. A benchmark of the service provider's capability
- D. The change requests allocated to a release
Correct Answer: B 🗳️
Question #2
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
- A. quarterly
- B. monthly
- C. annually
- D. only when there is a business need to change the service
Correct Answer: C 🗳️
Question #3
Which process includes the responsibility of recovering the service as quickly as possible?
- A. Incident management
- B. IT Service Continuity Management
- C. Availability Management
- D. Problem Management
Correct Answer: A 🗳️
Question #4
A Post implementation review (PIR) is used to determine whether a corrective change has been successfully implemented.
Which process works in conjunction with Change management during a PIR?
- A. Capacity management
- B. Release management
- C. Problem management
- D. Configuration management
Correct Answer: C 🗳️
Question #5
A service provider discovers root cause of repetitive incident. The budget does not allow a permanent resolution.
What actions must the service provider now take?
- A. Escalate the information to Availability management for a service design change
- B. Reclassify the problem as an incident so mitigating actions will occur
- C. Develop an action that will mitigate the impact of the problem on the service
- D. Record the root cause and close the problem
Correct Answer: C 🗳️
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