SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What does a Simulate Run action display in maintenance plans?

A) The number objects for which a work tickets would be created
B) A success status to indicate if the maintenance plan run was successful
C) A list of all objects for which a work ticket would be created
D) The top 10 objects for which a work ticket would be created

2. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A) Maintenance product quantity value
B) Maintenance product measurement reading
C) Maintenance item serial number
D) Maintenance item counter reading

3. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Broadcast e-mails to a group of individuals
B) Create activities from inbound e-mails
C) Route unkown sender e-mails to a common inbox
D) Create service tickets from inbound e-mails

4. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Service requests
B) Social media profiles
C) Van stock
D) Vendors
E) Opportunities

5. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.

A) Additional fields become available for territory determination.
B) The define exceptions steps is disabled.
C) The system uses the first rule that applies when making territory assignments.
D) More than one set of territory rules become active.

Solutions: