Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A. Direct Dialing
B. Default Routing
C. Intelligent Routing
D. Manual Routing

Question 2

In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?

A. Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
B. Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
C. They are identical terms.
D. Service Level applies to emails, and Service Level Target applies to calls.

Question 3

For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A. True
B. False

Question 4

What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A. It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
B. It is only used for video calls.
C. It uses the most bandwidth, guaranteeing the best quality.
D. It is the oldest codec and has the widest compatibility.

Question 5

What is the primary function of the "RTP (Real-time Transport Protocol)" in a VoIP call within AICC?

A. To route the call to the correct agent.
B. To set up and tear down the call.
C. To carry the actual audio media stream.
D. To record the call.

Solutions: