Avaya Workforce Engagement Support Certified : 33160X

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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements about the Framework platform are true? (Choose three)

A) The platform is HW independent.
B) The platform is Windows OS independent
C) Requires a locally installed instance of Microsoft SQL.
D) It can be installed with another platform on the same hardware.
E) It is a predefined set of Server Roles that are deployed together on the same machine.

2. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A) It deletes the oldest recordings from the drive to make free space for the new recordings
B) It removes all the data associated with a recording file when necessary.
C) It is used to define and configure disk partitions used for storing.
D) It monitors the call buffer to ensure that there is enough free space to.

3. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It sets up recorder roles, which define the functionality of servers
B) It captures and processes events from server interfaces
C) It connects Recorder with the third-party system
D) Itassignscall buffer disk settings an logical drives to the contact recording environtment

4. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created the user name and password .
B) You have not created a valid profile
C) You have not created the profile as a supervisor
D) You have not created the profile as a manager

5. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Interactions
C) Wfm
D) Coaching

Solutions: