Salesforce Certified Business Analyst : BA-201

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.
How should the BA revise the statement below in the correct user story format?
"Sales reps need to track their pipeline in Salesforce."

A. As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.
B. As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.
C. As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.

Question 2

Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?

A. Reset project expectations at the next meeting with the stakeholder.
B. Ask an executive sponsor to address the stakeholder's concerns.
C. Set up a casual meeting to create a personal connection with the stakeholder.

Question 3

Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

A. Managed packages are easily customizable to meet CK's exact requirements.
B. Each version of a managed package on the AppExchange undergoes a security review.
C. Managed packages are updated automatically with each Salesforce Release.

Question 4

A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.

A. Value stream map
B. Capability model
C. Process map

Question 5

Which users will be able to reset a Single Sign-On User Password?

A. The SSO Manager
B. Admin and Users with the right permission sets.
C. Users above the SSO user in the role hierarchy.
D. Only the Admin

Solutions: