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Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) Omni channel Database
B) Email Manager
C) Agent Controller
D) ORC

2. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) SMGR is not authorizing Agent to login.
B) The session timed out due to a browser issue.
C) The Multimedia Cache database is unable to connect.
D) An LDAP connection issue was caused due to an incorrect LDAP parameter.

3. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Work flow Type
B) Attributes
C) Work Request Id
D) Agent ID
E) Customer ID

4. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) CallServerConnector
B) UCM-PU
C) UCMServices
D) UCMDataCollector

5. Refer to the exhibit.

A) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
B) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
C) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
D) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.

Solutions: