Avaya Oceana® Solution Support : 74970X

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC, Agent Workspaces and Omnichannel
B) UAC and Omnichannel DB
C) UCM Spaces, UAC, and Agent Workspaces
D) UAC, Email Snap-In and Omnichannel DB

2. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Application Enablement Services
B) Avaya Aura Communication Manager
C) Avaya Aura Experience Portal IVR Application
D) Avaya Aura Session Manager

3. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) SMGR is not authorizing Agent to login.
B) The session timed out due to a browser issue.
C) The Multimedia Cache database is unable to connect.
D) An LDAP connection issue was caused due to an incorrect LDAP parameter.

4. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Agent Controller (UAC)
B) Call Server Connector (CSC)
C) Unified Collaboration Administration (UCA)
D) Unified Collaboration Model (UCM)

5. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The AES and CSC connections are established.
B) The Avaya Oceana agents are in READY state for the voice channel.
C) The Avaya Oceana administrators are in READY state for voice channel.
D) The Avaya Oceana agents are in READY state for the email channel.

Solutions: