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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
| Customer Needs & Requirements | - Identifying business needs in services environments
- Understanding customer printing and computing requirements
|
| Sales Process & Recommendation Skills | - Consultative selling techniques
- Mapping solutions to customer needs
|
| Solution Positioning & Value Proposition | - Differentiation vs competitors
- Articulating HP value proposition
|
| HP Printing & Computing Solutions | - HP computing solutions positioning
- HP printing portfolio overview
|
HP Selling HP Printing and Computing Services Sample Questions:
Question 1
What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?
A. online backup and antivirus protection
B. the value of user advisory and premium services
C. safeguarding their business with limited or no IT staff
D. safeguarding mobile workers against accidental damage protection
Question 2
Which type of service offerings are covered by HP Custom Integration services?
A. Warranty Extensions
B. Per Incident
C. BIOS configuration
D. Maintenance Kit Replacement
Question 3
Why is HP Printing and Computing Sales specialization important for partners?
A. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
C. Partners start accumulating rebates with their first services sale.
D. Partners selling HP hardware will be able to deliver their own branded services.
Question 4
For Consumers, which HP non-repair related service offers a user advisory support helpdesk?
A. HP Smart Fix
B. HP CallMe
C. HP HelpMe
D. HP Smart Friend
Question 5
Which type of services can an HP Printing and Computing Services specialist sell?
A. The services are defined with each partner.
B. The specialist can sell services for server, data center printer, and computer.
C. The specialist can sell services for printing and personal systems.
D. It depends on the geography; the permitted services vary from one country to another,
Solutions:
Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |