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PMI Project Management Office Certified Professional Sample Questions:

1. A PMO professional leading a global PMO wants to ensure that the PMO ' s services continue to evolve and deliver value to customers.
Which approach best supports the PMO professional in achieving this goal?

A) Adopt the latest project management methodologies, including training for project managers.
B) Benchmark the PMO ' s performance against other PMOs in the industry to ensure continuous improvement.
C) Establish regular communication channels with PMO customers to understand their evolving needs.
D) Implement a continuous improvement process to regularly update the PMO methodologies.

2. During the last portfolio steering meeting, business representatives complained about the sudden unavailability of some critical resources for a project with very high visibility and importance. The PMO leader was not informed of this risk by the project manager.
Which action should the PMO leader take to avoid similar situations in the future?

A) Facilitate the adoption of risk management practices by project managers.
B) Identify the skills the project managers need additional training in.
C) Review the processes identified as critical with the project managers.
D) Schedule regular meetings with all of the project managers.

3. A PMO professional is overseeing multiple customer care projects within a mid-sized company. The project sponsors, the chief of operations and the chief of customer success, have demanding schedules and are often occupied with other responsibilities.
How should the PMO professional ensure effective communication with these key stakeholders?

A) Reach out to them only when critical issues arise in order to avoid adding to their workload unnecessarily.
B) Collaborate with them during early planning to establish a clear communications management plan, including defined reporting and escalation procedures.
C) Engage with them primarily at the project ' s key phase gate reviews, ensuring their presence during all critical life cycle transitions.
D) Include them in the project ' s weekly team meetings to ensure they are continuously updated on the project ' s progress and aware of any emerging challenges.

4. The executive team is concerned with the performance of a PMO. Some customers have complained that service delivery is inconsistent.
What should the PMO professional do first to address these concerns?

A) Review the service quality metrics for customers regularly to drive consistency.
B) Increase the number of PMO services offered to its customers.
C) Present the PMO ' s benefits realized to the executive team and customers.
D) Meet with customers and check if a reassessment of expectations is needed.

5. Senior management at a small company is dissatisfied with project performance and has tasked the PMO with addressing the issue. An organizational project management (OPM) maturity assessment has uncovered significant gaps compared to industry standards.
What should the PMO professional do first?

A) Develop a roadmap for improving the overall project management maturity within the organization.
B) Plan training and development programs for project team members to fill the competency gaps.
C) Implement agile project management approaches and tools to improve project performance.
D) Hire experienced and highly skilled project managers to take over underperforming projects.

Solutions: