Apple Device Support : SUP-2026

  • Exam Code: Apple
  • Exam Name: Apple Device Support
  • Updated: Aug 07, 2026
  • Q & A: 306 Questions and Answers

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Apple SUP-2026 Exam Syllabus Topics:
SectionObjectives
Diagnostics and Troubleshooting- Support procedures
  • 1. Recovery and reinstall procedures
    • 2. Use Apple diagnostic and support tools
      • 3. Troubleshoot hardware and software issues
        Networking and Sharing- Network connectivity
        • 1. Bluetooth connectivity
          • 2. AirDrop, AirPlay, and Continuity
            • 3. Wi-Fi configuration and troubleshooting
              Device Management- Management technologies
              • 1. Configuration profiles and enrollment
                • 2. Managed Apple Accounts
                  • 3. Mobile Device Management (MDM)
                    Privacy and Security- Security features
                    • 1. FileVault, Activation Lock, and Find My
                      • 2. Privacy controls and security settings
                        • 3. Passcodes, Touch ID, and Face ID
                          Device Setup and Configuration- Initial device setup
                          • 1. Apple Account and iCloud configuration
                            • 2. Data migration and backup
                              • 3. Set up iPhone, iPad, and Mac
                                Apple Device Support Sample Questions:

                                1. Select Four.
                                What file system formats are available in Disk Utility on a Mac

                                A) MS-DOS (FAT)
                                B) GFS
                                C) NTFS
                                D) APFS
                                E) ExFat
                                F) Mac OS Extended


                                2. What's the first action you should try when an app is unresponsive?

                                A) Contact the developer
                                B) Update iOS or iPadOS
                                C) Force the app to quit and reopen it


                                3. A user is setting up their new organization-owned Mac. They notice that several setup screens don't appear. Which of these is the most likely reason?

                                A) The organization released the Mac from Apple Business.
                                B) The organization's device management service is managing Setup Assistant.
                                C) The user's previous Mac is unsupervised.
                                D) The user selected "Skip all setup screens."


                                4. Where should you go in macOS to limit AirPlay Receiver ONLY to devices signed in to your Apple ID?

                                A) Go to System Settings, then select Apple ID for the "Allow AirPlay for" option in the Sharing settings.
                                B) Go to System Settings > Privacy & Security, then select Apple ID for the "Allow AirPlay for" option.
                                C) Open the AirPlay app from the Utilities folder, then select Current User for the "Allow AirPlay for" option.
                                D) Go to System Settings > General > AirDrop & Handoff, then select Current User for the "Allow AirPlay for" option.


                                5. Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?

                                A) APFS (Encrypted)
                                B) MacOS Extended
                                C) APFS
                                D) Mac OS Extended (Encrypted)


                                Solutions:

                                Question # 1
                                Answer: A,D,E,F
                                Question # 2
                                Answer: C
                                Question # 3
                                Answer: B
                                Question # 4
                                Answer: A
                                Question # 5
                                Answer: B

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