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Peoplecert ITIL-4-DITS certification exam is an industry-recognized certification for professionals who want to specialize in digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is designed for IT professionals, managers, and leaders who want to learn how to align their digital and IT strategies with their business goals. ITIL-4-DITS exam covers various aspects of digital and IT strategy, including how to develop and execute digital and IT strategies, how to manage risks and opportunities, and how to drive innovation and change.
NEW QUESTION # 31
Which describes business strategy?
- A. A description of how the organization should be configured to provide value to customers
- B. A way to stay relevant to customer needs or market dynamics as they change
- C. A model to define how the organization will be run
- D. A means of defining and communicating how an organization intends to achieve its goals
Answer: D
NEW QUESTION # 32
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of staff skills and competence
- B. Linked processes and practices to value creation
- C. Improved use of automation
- D. Management of threats and opportunities
Answer: A
Explanation:
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69
NEW QUESTION # 33
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Complex automation
- C. Technology replacement modernization
- D. Intelligent automation
Answer: A
NEW QUESTION # 34
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Legging metrics report what has been achieved
- D. Lagging metrics are easy to measure and to influence
Answer: C
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 35
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's products are required for the execution of an activity
- C. An organization's resources are combinations of the organization's services
- D. An organization's resources are combinations of the organization's products
Answer: B
Explanation:
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12
NEW QUESTION # 36
An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?
- A. The technology and resource costs of migrating to the cloud services
- B. The ongoing cost of maintaining and supporting the cloud services
- C. The value that would be generated if the organization made a different investment
- D. The estimated increase in revenue generated from sales of the new services
Answer: C
NEW QUESTION # 37
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding lo development and operations
- B. Provide additional funding via the research and development budget
- C. Switch to funding programmes and protects
- D. Switch 10 funding teams and value streams
Answer: D
Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
NEW QUESTION # 38
Which describes an aspect of IT strategy?
- A. A strategic plan to automate internal activities or replace outdated technology
- B. A business strategy that relies on digital technology to achieve its goals and purpose
- C. A strategy to re-launch existing products and services using digital technology
- D. An understanding of how the IT department enables the business to achieve its strategic goals
Answer: D
NEW QUESTION # 39
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Legging metrics report what has been achieved
- D. Lagging metrics are easy to measure and to influence
Answer: C
NEW QUESTION # 40
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Erosion
- B. Concurrence
- C. Cannibalism
- D. synergism
Answer: A
NEW QUESTION # 41
An organization has to change its way of working to support a completely new way of creating its services.
What is this an example of?
- A. Ecosystem disruption
- B. Incremental transformation
- C. Innovation
- D. Operational technology
Answer: C
NEW QUESTION # 42
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Sourcing strategy
- C. Uninterrupted delivery
- D. Technology replacement modernization
Answer: B
Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
NEW QUESTION # 43
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Complex automation
- C. Technology replacement modernization
- D. Intelligent automation
Answer: A
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 44
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Complex automation
- C. Technology replacement modernization
- D. Intelligent automation
Answer: A
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 45
A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.
Which risk attitude is this an example of?
- A. Risk-averse
- B. Risk-tolerant
- C. Risk-seeking
- D. Risk-neutral
Answer: C
NEW QUESTION # 46
An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.
Which concept BEST explains the focus of this review?
- A. Capital expenditure
- B. Funding mix
- C. Freemium models
- D. Operating expenditure
Answer: B
NEW QUESTION # 47
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management efforts should focus on assets owned by the organization
- B. All risk management should start by assessing the current state
- C. All risks could cause harm to the organization if they are not managed
- D. All the organization's slaveholders should contribute to risk assessment
Answer: D
Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
NEW QUESTION # 48
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- C. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- D. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
Answer: D
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 49
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The organization's governing body should define and implement the programme
- B. individual initiatives should be defined and implemented separately
- C. The Chief Digital Officer should define and implement the programme
- D. A digital task force should be appointed to define and Implement me programme
Answer: D
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 50
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How do we get to where we want to be?
- B. How can we reduce costs?
- C. What markets do we serve?
- D. How can we improve operational efficiencies?
Answer: C
Explanation:
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
NEW QUESTION # 51
An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?
- A. Incumbency advantage
- B. Resource-based advantage
- C. Customer relevance
- D. Organizational agility
Answer: B
NEW QUESTION # 52
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Legging metrics report what has been achieved
- D. Lagging metrics are easy to measure and to influence
Answer: C
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 53
An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?
- A. The organization's approach to responding to threats
- B. The activities and processes used for managing services
- C. The business case for organizational transformation
- D. The policies and practices for staff development and learning
Answer: D
NEW QUESTION # 54
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