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NEW QUESTION 94
Match the following loading option to the description of when to use it. "Import Wizard"
- A. Bill wants to load 20,000 lead records.
- B. Berta wants to keep a separate system as her "system of record"
- C. Brian wants to consolidate all his accounts from several systems.
- D. Becky wants to load all her 65,000 contact records.
- E. Bob wants to load a single account record.
Answer: A
NEW QUESTION 95
Universal Containers wants to track the campaigns that influence won opportunities. Using standard
functionality, what should a consultant recommend to meet this requirement? Choose 2 answers
- A. Have representatives populate a field on the opportunity record with the dollar amount of the expected
'-' revenue from the campaigns that influenced the opportunity. - B. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role
'-' on the opportunity prior to the close date. - C. Have the administrator specify a time frame that limits the time a campaign can influence the
opportunity '-' after the campaign first associated date and before the opportunity created date. - D. Automatically add child campaigns of the primary campaign source if the child campaigns have an end
'-' date that falls before the opportunity close date.
Answer: A,C
NEW QUESTION 96
CORRECT TEXT
What are 5 key ways to measure user adoption?
Answer:
Explanation:
1. Track how often users access new features
2. Spot-check data
3.Relate usage to financial calendar
4. Measure how fresh data is
5.Utilizethe adoption dashboard to review user logins, call activity anddata quality.
NEW QUESTION 97
CORRECT TEXT
How can users be added to a Salesforce.com Org using Chatter Free?
Answer:
Explanation:
1. Administrators can create users in the app and assign them a Chatter Free license
2. Users and Administrators can invite others within specified email domains to join Chatter using invites.
NEW QUESTION 98
How should Cloud Kicks prepare for its first meeting to discuss its Salesforce implementation with a consultant?
- A. Establish goals and key metrics. Define the sales process. Plan for users. Identify the admin.
- B. Gather key stakeholders. Establish goals and key metrics. Set up the communication plan. Define the sales process.
- C. Gather key stakeholders. Establish goals and key metrics. Plan for users. Define the sales process
- D. Establish key metrics. Set up profiles. Define the sales process. Gather key stakeholders. Set up the communication plan.
Answer: B
NEW QUESTION 99
The sales director does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account. Which Organization-Wide Default should the Consultant recommend?
- A. Set Account to Public Read/Write, and Opportunity to Private.
- B. Set Account and Opportunity to Private.
- C. Set Account to Public Read/Write,and Opportunity to Controlled by Parent.
- D. Set Account to Public Read Only, and Opportunity to Public Read Only.
Answer: A
NEW QUESTION 100
Which method can be used to improve agent retention? Choose 2 answers:
- A. Allow shift trading between agents
- B. Provide additional training on tools and process
- C. Extend benefits to part-time agents
- D. Mix telephony interactions with email and chat
Answer: A,C
NEW QUESTION 101
Universal Containers is undergoing a sales reorganization and wants to enable territory management. What should Universal Containers review before enabling territory management?
Choose 2 answers
- A. Opportunities and forecasting
- B. Multi-currency and contracts
- C. Account and opportunity sharing
- D. Quotes and orders
Answer: A,C
NEW QUESTION 102
CORRECT TEXT
Does a deactivated user count against yourorganization'savailableuser licenses?
Answer:
Explanation:
No
. A deactivated user doesn't count against your organization's available user licenses.
NEW QUESTION 103
What are key benefits of using content delivery?
Answer:
Explanation:
1. You can track how often the content you issued is viewed
2. You can control how long the delivery is available to viewers
3. You can control if a viewer can download a file or view online only
NEW QUESTION 104
What are the key benefits of Territory Management?
Answer:
Explanation:
The ability to use account criteria to expand a private sharing model
Provide support for complex and frequently changed sales organization structures Provide support for transferring users between territories, with the option to retain opportunities Enable multiple forecasts per user, based on territory membership Enable territory-based sales reports
NEW QUESTION 105
Cloud Kicks is now live and training is complete, but the system administrator keeps calling with questions about the process. Which strategy should the Consultant use?
- A. Direct the admin to ask Salesforce.
- B. Test the process to make sure it still works.
- C. Have the admin review the solution design.
- D. Conduct a Knowledge Transfer with the admin.
Answer: D
NEW QUESTION 106
Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK's admin confirmed that users have the correct permissions and record access to the contacts they want to see.
What should a consultant recommend to yield better search results?
- A. Use parentheses operator to limit search to the Contacts object.
- B. Add company name next to contacts full name in the search window.
- C. Use quotation marks operator around contact's first and last name.
- D. Add LIKE keyword next to contact's full name in the search window.
Answer: D
NEW QUESTION 107
Universal Containers has noticed a sizeable decrease in the number of sales representatives who are meeting
their quotas. What should be evaluated to determine the cause of this decline? Choose 2 answers:
- A. Activity history report on open and closed opportunities.
- B. Percent of converted leads per sales representative.
- C. Comparison report of forecasts versus converted leads.
- D. Trending report on won versus lost opportunities
Answer: A,D
NEW QUESTION 108
Cloud kicks sells online subscription for its leading shoe of the month club. Customers can make a single payment or setup a weekly and monthly or quarterly. Cloud kicks wants to use opportunities to track and import on the subscription deals.
What should a consultant recommended to meet this requirement?
- A. Enable schedules on the opportunity object
- B. Use contacts with lookup to the opportunity object
- C. Enable schedules on the product object
- D. Use assets with lookup with opportunity object
Answer: C
NEW QUESTION 109
A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress in Quip.
Which approach should a consultant recommend?
- A. Utilize Salesforce Notes standalone related list in Lightning Experience.
- B. Connect a document or spreadsheet to a Slack channel.
- C. Use Salesforce Chatter groups and restrict access to the sales team.
- D. Use Salesforce Chatter groups and enable access to the sales team.
Answer: B
NEW QUESTION 110
Universal Containers sells two product lines that each use a distinct selling methodology. Additionally, each
product line captures different information that is used to sell the products. What should a consultant
recommend to support selling the two product lines?
- A. Create two page layouts and two sales processes; assign them to the respective product lines to collect
relevant information. - B. Create one page layout, two sales processes, and validation rules to capture relevant opportunity
information. - C. Create two page layouts, one opportunity record type, and one workflow rule to assign the correct page
layout to the record type. - D. Create two sales processes and two page layouts; assign them to two different opportunity record types
for each product line.
Answer: D
NEW QUESTION 111
Cloud Kicks wants to see how many closed won opportunities a campaign has generated over the last 30 days. They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers
- A. Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close dateE. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity
- B. Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.
- C. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date
- D. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.
Answer: C,D
NEW QUESTION 112
During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate4 into the current project.
Which best practice should the consultant use to refocus the meeting and stay on topic?
- A. Remind the team of the purpose and scope of this project.
- B. Incorporate the new ideas into the solution design.
- C. Tell key stakeholders that the team is focused on other ideas,
- D. Invite only the subject matter experts to subsequent workshops.
Answer: A
NEW QUESTION 113
You want to sync a new quote with its opportunity, but an old quoteis already syncing. What should you do first?
- A. Stop the syncingfor the old quote
- B. Uncheck the syncing checkbox for the old quote
- C. Check the syncing checkbox for new quote in the quote related list on the opportunity
- D. Open new quote detail page so you can start syncing process
Answer: A
NEW QUESTION 114
Put the following steps in order to set up Google Ad Words to work seamlessly with Salesforce.
A: Convert leads into new customers
B: Advertise your business on Google
C: Capture leads on your website
Answer:
Explanation:
B -> C -> A
NEW QUESTION 115
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