Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465

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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.

A) Change the variables for $new and $updated.
B) Delete the exceptions for New and Updated.
C) Unhide the computed score (solved) column.
D) Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.
E) Insert the score (solved count) columns.

2. Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?

A) Instruct the end customer to enable Java on their Mac.
B) Have the customer clear their browser cache and try again.
C) Nothing, Co Browse is not supported for a Mac OS.
D) Have the customer use the IE browser.

3. Your customer has asked you to enable their system and agents to capture an order number.
The order number field is a nine-digit alphanumeric field.
They would also like their end customers to enter their own order number when asking a question on the customer portal pages.
Identify three steps to establish the field.

A) Create a custom field for Answer.
B) Select the Interface Visibility Marketing & Feedback to web form check box.
C) Set the data type for a custom field to Menu.
D) Create a custom field for Incident.
E) Set the data type for a custom field to Text Field.
F) Select the Interface Visibility End User - Read/Write check box.

4. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A) 5
B) 1
C) 8
D) 6
E) 3

5. Your customer wants to implement a new business process. They have given you these requirements:
-All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no
value). -All contacts will be added to organization = "Temp". -All contacts with contacts.c$free_trial = "Yes" will have an opportunity created that is assigned to
"agent 1", with a status = "Lead" and territory = EMA - United Kingdom.
Identify the three minimum rule types to be configured to meet the requirement.

A) Incident Rule
B) Task Rules
C) Survey Rules
D) Chat Rules
E) Organization Rules
F) Contact Rules
G) Opportunity Rules

Solutions: