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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.
B) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
C) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.
D) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

2. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

A) Estimated Duration and Sen/ice LevelAgreement
B) Skill Requirements and Products Consumed
C) Products Required and Estimated Duration
D) Products Required and Skill Requirements

3. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A) Assets
B) Entitlement Plan
C) Product Item
D) Maintenance Plan

4. Time sheet entries can be associated to which two objects? Choose 2 answer

A) assigned resources
B) Work order
C) Work order line item
D) Service resource

5. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
B) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
C) Each Asset will have a Service Appointment that will represent the work needed for each machine.
D) Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Solutions: