SAP Certified Application Associate - SAP Service Cloud 1811 : C_C4C14_1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket cancellation
B) Mass subticket creation
C) Mass subticket completion
D) Mass subticket status update

2. Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A) Resource Planner
B) Multiresource Scheduling
C) Visit planner
D) Resource Scheduler

3. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Condition types
B) External ID
C) Credit Limit
D) Transfer status

4. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use a custom data migration template to populate data
B) Use mass data maintenance to download and upload data
C) Use mass data maintenance to correct data directly
D) Use a standard data migration template to populate data

5. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to restrict drop-down list values for a specific group of users.
B) You want to set up a service agent for an administrator
C) You want to perform fine-tuning activities.
D) You want to make custom reports available on the home page
E) You want to standardize system access

Solutions: