WGU Operations Management (C215, VDC2) : Operations-Management

  • Exam Code: WGU
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Aug 07, 2026
  • Q & A: 72 Questions and Answers

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WGU Operations-Management Exam Syllabus Topics:
SectionObjectives
Topic 1: Forecasting and Planning- Aggregate Planning
- Demand Forecasting Methods
Topic 2: Operations Management Foundations- Operations Strategy and Competitiveness
- Introduction to Operations and Productivity
Topic 3: Supply Chain and Inventory Management- Inventory Models and Control Systems
- Supply Chain Design and Logistics
- Just-in-Time (JIT) and Lean Operations
Topic 4: Quality Management- Total Quality Management (TQM)
- Six Sigma and Continuous Improvement
Topic 5: Process Design and Analysis- Process Mapping and Flow
- Capacity Planning and Bottlenecks
Topic 6: Project and Operations Scheduling- Scheduling Techniques
- Project Management Basics
WGU Operations Management (C215, VDC2) Sample Questions:

1. Which role do third-party logistics providers play in the supply chain?

A) Tier three distributors
B) External distributors
C) Tier two distributors
D) Internal distributors


2. What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers

A) Overtime is not a long-term solution.
B) Overtime decreases the labor cost per unit.
C) Overtime is typically a 50% wage premium.
D) Overtime results in a buildup of excess inventory.


3. Which work system acknowledges the benefits of employee proficiency?

A) Enhanced employee relations
B) Lower operating cost
C) Labor specialization
D) Employee longevity


4. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

A) To create demand for promised deliveries
B) To manage the demand for promised deliveries
C) To control the production department
D) To identify new product demand


5. Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

A) A modified sales and operations plan
B) A level aggregate plan
C) A chase aggregate plan
D) A hybrid aggregate plan


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,C
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: C

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