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| Section | Weight | Objectives |
|---|---|---|
| Implementation Strategies | 15% | - Translate business requirements and KPIs into Sales Cloud solutions - Plan deployment and post-implementation improvements - Align sales processes with organizational goals |
| Practical Application of Sales Cloud Expertise | 33% | - Leverage Campaigns and integration tools - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Configure Products, Price Books, Quotes, and multi-currency settings - Build end-to-end sales processes from Lead to Close |
| Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Consulting Practices | 14% | - Facilitate successful engagements and adoption - Discovery, requirement analysis, and solution design - Project management and delivery lifecycle |
| Sales Lifecycle | 23% | - Analyze sales and marketing processes - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI |
| Data Management | 15% | - Ensure data quality and scalability - Data migration and integration considerations - Manage data governance and maintenance |
1. Cloud Kicksは、現在獲得している見込み客のうち、過去に成約に成功した見込み客と最も共通点が多いものを特定するための方法論を導入したいと考えています。
コンサルタントはこの要件をどのように満たすべきでしょうか?
A) ケイデンスステップを作成します。
B) アインシュタインリードスコアリングを使用します。
C) リードコンバージョンレポートを使用します。
2. コンサルタントは、異なる事業部門の営業担当者が互いの商談を見ることができない一方で、営業オペレーション部門はすべての商談を見ることができるようなソリューションを設計する必要があります。コンサルタントはどのような提案をすべきでしょうか?
A) 役割階層のみ、OWDの変更なし
B) 組織全体でデフォルトでプライベート設定、共有ルールで営業オペレーション部門へのアクセス範囲を拡大
C) 組織全体でパブリックな読み書きをデフォルト設定する
3. ユニバーサルコンテナーズ社は、過去5年間、見込み客、顧客アカウント、連絡先、商談の管理にSales Cloudを利用してきました。
営業担当上級副社長は先日、あるカンファレンスに参加し、Sales Cloud Einsteinの機能について学びました。特にEinstein Lead ScoringとEinstein Deal Insightsに強い関心を示し、すぐに導入できるようコンサルタントを雇いました。
コンサルタントはまずどのステップを踏むべきでしょうか?
A) Einstein Readiness Assessor をサンドボックスで実行します。
B) 開発者組織で Einstein アクティビティ キャプチャを有効にする。
C) 本番環境で両方のEinstein機能を有効にします。
4. Cloud Kicksは「今月の靴」クラブのキャンペーンを実施しています。営業管理部門は、キャンペーン影響度機能を商談機能と連携させて、影響力の大きいキャンペーンに成功率の一定割合を割り当てたいと考えています。
標準およびカスタムのアトリビューションモデルで収益分配を可能にする機能はどれですか?
A) キャンペーンの影響を追跡するための数式項目を作成します。
B) レポート用のカスタマイズ可能なキャンペーン影響度。
C) キャンペーンの影響に関するレポートのスナップショットを作成します。
5. Cloud Kicks社は、同じ製品カタログを使用しながらも、顧客セグメント(例:大企業向けと中小企業向け)ごとに製品価格を差別化する必要があります。コンサルタントはどのような提案をすべきでしょうか?
A) セグメントごとに重複した製品レコードを作成する
B) 複数の価格表、セグメントごとに1冊
C) 標準価格表の編集のみ
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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