HP Delta -Selling HP PPS ServiceOne Services : HP5-H10D

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A. HP Custom Contractual Services
B. HP Priority Services
C. HP Care Pack Services
D. HP Standard Contractual Services

Question 2

Which service offers faulty hardware repair at a designated HP repair center?

A. Travel repair
B. Onsite repair
C. Designated repair center exchange
D. Offsite repair

Question 3

Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A. Hardware Protection Services
B. Mitigation of Risk Services
C. Equipment Deployment Services
D. Data Protection Services

Question 4

Which services can be offered for both printer and PC equipment? (Select two.)

A. Defective Media Retention
B. Onsite Repair
C. Printer Installation
D. Asset Tagging
E. Maintenance Kit
F. PC Tracking and Recovery

Question 5

According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A. 18%
B. 58%
C. 32%
D. 92%

Solutions: